Your data
Delete your account
You can request deletion of your BioTracker account and associated data directly from the iOS app. Here's what to expect.
Delete from inside the app
- Open BioTracker on your iPhone.
- Go to Settings → Account → Delete Account.
- Follow the on-screen confirmation to submit your deletion request.
What is deleted
- Account identifiers and profile information
- Stacks, compounds, doses, schedules, cycles, and reminders
- Adherence entries and inventory data
- Notes and free-form content associated with your stacks
- Camera-derived label-scan data
- Creator-code and referral attribution tied to your account
What may be retained
Some information may be retained for a limited period for legal, tax, security, fraud-prevention, or dispute-resolution purposes — for example, transaction records associated with subscription purchases and abuse-related logs. Retained information is minimized and access-controlled.
Apple subscriptions
Deleting your BioTracker account does not cancel an active Apple subscription. Subscriptions are billed by Apple and must be cancelled separately at apps.apple.com/account/subscriptions.
Can't access the app?
If you cannot sign in or reach the deletion flow, email support@downloadbiotracker.com from the address associated with your account. We may ask you to verify ownership before processing the request.
Deletion requests are typically completed within a reasonable timeframe. Once completed, your data cannot be restored.